North Star Series Course Catalog

Click here for a printable version

1. First Things First: Building Key Leadership Skills
Whether you are an experienced leader or new to your leadership role,
your main challenge lies in figuring out where to apply your efforts and your time.
In this course you will learn:

  • The significant difference between an individual and a leadership role.
  • Why having high expectations of your employees is a vital leadership skill.
  • The importance of being prepared to make decisions and take action.
  • How calculated risks drive organizational performance.

2. Six Fundamental Characteristics of the Best Workplace Leaders
Gain the most traction, in the least amount of time, by assessing and improving your leadership skills.
In this course you will learn:

  • The six leadership characteristics most valued by followers.
  • How to encourage your followers to be candid and truthful with you.
  • A simple process to ensure a continuous flow of ideas from your followers.
  • How a leader’s ability to listen well is crucial to improving performance.

3. How to Unleash the Power Within You!
Successful leaders know how to tap into the limitless resources they possess
to be innovative, responsive, and results-oriented. In this course you will learn:

  • To leverage hidden opportunities out of challenges.
  • How to differentiate yourself from the crowd
  • To think like an owner and act like an entrepreneur.
  • To identify and remove the restraining forces at work within you.

4. How to Hold Employees Accountable for Their Performance
Employees must be held accountable for their work in order for departments and
organizations to perform at their best. In this course you will learn:

  • A six-step accountability model.
  • How to clarify and clearly communicate your expectations.
  • How to find time to hold your employees accountable.
  • To create a culture of accountability and personal responsibility.

5. Key Listening Strategies for Leaders
Good leaders develop good listening habits that support empowerment, change,
and initiative among team members. In this course you will learn:

  • What it takes to listen well.
  • How to use powerful words that will unlock your listening potential.
  • To use open-ended questions and positive comments to encourage dialogue.
  • How a leader’s careful listening can foster innovative thinking.

6. Effective Interpersonal Communication Skills for Leader
A leader’s success depends on their ability to develop strong interpersonal relationships
and to influence others. In this course you will learn:

  • How to think about and present ideas from the other person’s perspective.
  • How to give constructive negative feedback in a way that boosts morale.
  • Two proven methods for positively influencing others.
  • To avoid one word that has the power to erase all the positive feedback you have given.

7. Giving Crystal-Clear Instructions That Result in Action Without Any Misunderstanding
Have you ever given an employee what you thought was a crystal-clear instruction only to discover
later on that they didn’t quite get it? In this course you will learn:

  • A simple five-step method for giving clear directions.
  • How to ensure your employees take action – the first time you ask.
  • Why two-way dialog is critical in achieving a successful outcome.
  • One powerful way to confirm understanding, even with your most challenging employees

8. The Confidence Zone
A leader’s ability to improve and project confidence will help them be more persuasive, respected,
and successful. In this course you will learn:

  • How increased confidence improves results.
  • Seven key benefits of being confident.
  • How to build your level of confidence.
  • Five ways to appear confident when you’re not.

9. Attitude Adjustment Strategies that Turn Setbacks into Opportunities
Effective leaders watch for opportunities for constructive action that sometimes appear in
the midst of adversity. In this course you will learn:

  • To respond to adversity with positive thinking and positive actions.
  • Specific questions to ask yourself to stop negative thinking.
  • Three strategies for becoming an optimistic thinker.
  • What to do in the face of any adversity.

10. How to Motivate Poor Employees (and everybody else too!)
It is a leader’s responsibility to motivate every member of their team, so why are some people
easily motivated, while others are not? In this course you will learn:

  • Three necessary elements to motivate your team.
  • Motivation strategies that energize even poor performers.
  • Obstacles to motivation we unknowingly put in place.
  • How your leadership behavior affects motivation.

11. Leading the Younger Generation
Younger employees may be relatively inexperienced, and they often project an image that is smart,
self-confident and savvy. This situation presents an interesting leadership challenge.
In this course you will learn:

  • The unique factors that have shaped this new generation of employees.
  • The remarkable benefits they bring to the workplace.
  • Six specific strategies to motivate them and leverage their unique skills.
  • Ways to increase their loyalty and commitment to your organization.

12. How to Lead More Experienced Employees
Effective leaders must learn to capitalize on the experience and potential long-term employees
bring to the workplace. In this course you will learn:

  • Five strategies for bringing out the best in long-term employees.
  • To use specific messages to tap into their knowledge and strengths.
  • Eight ways to motivate more experienced employees.
  • How to inspire them to bring out their best.

13. Boosting Team Productivity
Quickly get team members working in unison to reach your team objectives. In this course you will learn:

  • The five stages of team building.
  • How to leverage the unique skills of each team member.
  • Four common team pitfalls and how to overcome them.
  • How to overcome communication challenges.

14. Building Trust and Respect: How to Earn the Right to Speak and be Heard
We all listen more closely to people we respect, and we trust those we believe have our best
interest at heart. In this course you will learn:

  • What it takes to earn the trust and respect of others.
  • How to be consistent in your words and actions.
  • Why trust and integrity are so important to organizational and team effectiveness.
  • How to be the type of leader people will listen to and follow.

15. How to Handle Troubled Employees: Identify Them and Prevent Trouble Before It Starts
All leaders find they must deal with troubled employees now and then – responsible leaders
prepare for the inevitable situation by learning when to be concerned and how to intervene.
In this course you will learn:

  • How to recognize the common signs of a troubled employee.
  • Three ways to respond to and help troubled employees.
  • How to encourage open communication.
  • Five tips to prevent troubling situations.

16. How to Give Feedback Without Causing Defensiveness
Leaders are expected to provide feedback to employees and coworkers in a way that it is clearly
understood, preserves healthy working relationships, and sets the stage for future positive interactions.
In this course you will learn:

  • What prevents people from listening to criticism and how you can help.
  • A five-step approach to giving constructive feedback that results in positive behavior change.
  • An easy language tool that helps your tone be empathetic and respectful, yet direct and assertive.
  • To use specific words that cause openness instead of defensiveness.

17. How to Give Bad News with Clarity and Grace
A leader that is committed to improving a team’s performance will have difficult conversations
with employees. In this course you will learn:

  • Important tips for having respectful and direct conversations with employees.
  • The two most common reasons leaders avoid difficult conversations.
  • Three steps to follow when giving bad news.
  • One thing you must always do when having a difficult conversation.

18. Resilience: Beyond Change Management
While we cannot control when change will happen, it is possible for prepared individuals to emerge
from change better and stronger than those who are not. In this course you will learn:

  • To prepare yourself and your team for change.
  • How to gain and maintain personal and professional momentum during times of change.
  • The one factor of change that you can control.
  • How to keep change in perspective.

19. Build Accountability and Trust with Positive Confrontations
Every leader should be able to shift a potentially negative confrontation into a future-focused
problem solving dialogue. In this course you will learn:

  • Eight steps to turn confrontations into receptive conversations.
  • Four essential messages in positively-scripted feedback.
  • Follow-up strategies that ensure accountability and improve trust.
  • How to tell if you are the problem.

20. How to Manage Emotions in Heated Conversations
The ability to manage emotions when tempers flare helps leaders think clearly, keep things
in perspective, and command attention. In this course you will learn:

  • How to diffuse anger with a few powerful words.
  • An effective technique to manage your emotions before they get out of control.
  • Two language tools for responding to anger with composure
  • How to de-escalate heated situations and redirect them toward successful resolutions.

21. Managing Unacceptable Behavior
Leaders must promptly address unacceptable behavior before it hurts performance or drives
good employees away. In this course you will learn:

  • How clear expectations make it easier to manage employee behavior.
  • How to address the gap between expected and actual performance.
  • Three steps to take when talking to employees about their low performance.
  • Techniques for giving both positive and negative feedback.

22. Essential Skills for Rebuilding Difficult Relationships
The key to working well with others is to do what is within your power to reach out and
transform difficult and distant relationships into positive ones. In this course you will learn:

  • Three principles that contribute to sustaining difficult relationships.
  • Six specific steps to turn around difficult relationships.
  • How to build positive bridges with all people.
  • How to create positive encounters with difficult people.

23. Performance Coaching
Effective leaders are skilled performance coaches, helping followers identify
areas for improvement and adopt new behaviors that will lead to greater performance.
In this course you will learn:

  • A practical definition of coaching.
  • An easy-to-apply tool for coaching discussions.
  • The most important goal for achieving sustainable improvement in followers.
  • How to overcome resistance, denial, and defensiveness when coaching.

24. Twenty-One Career Accelerators
You reveal a lot about your character and abilities to coworkers and superiors
by the way you conduct yourself throughout the day. In this course you will learn:

  • How to communicate more effectively and with authority.
  • The magic that results from doing more than is expected.
  • How to increase the likelihood that you will appear on the short list of candidates considered for future opportunities.
  • How to develop productive habits that will improve your effectiveness.